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Building a High-Performance Remote Team

Lessons from scaling distributed teams across three continents and four successful exits.

November 20, 2024
11 min read

Building a High-Performance Remote Team

Remote work isn't the future—it's the present. Here's how to build a distributed team that outperforms co-located ones.

Hiring for Remote Success

Look for These Traits:

  • Self-motivation and discipline
  • Strong written communication
  • Comfort with asynchronous work
  • Previous remote experience

Red Flags:

  • Needs constant supervision
  • Poor written communication
  • Can't manage their own time

Communication Infrastructure

Synchronous Tools:

  • Zoom for face-to-face meetings
  • Slack for quick questions
  • Daily standups (15 minutes max)

Asynchronous Tools:

  • Notion for documentation
  • Loom for video updates
  • GitHub for code reviews

The Remote Work Operating System

Documentation First If it's not written down, it doesn't exist. Document processes, decisions, and context.

Async by Default Respect time zones. Default to async communication. Use sync time for high-bandwidth discussions only.

Over-Communicate What feels like over-communication in remote is normal communication in-office.

Building Culture Remotely

Virtual Social Events

  • Weekly coffee chats
  • Monthly all-hands
  • Quarterly in-person meetups

Recognition Systems

  • Public shoutouts in Slack
  • Peer recognition programs
  • Performance bonuses

Managing Performance

Clear OKRs Set quarterly objectives and key results. Review weekly progress.

Regular 1-on-1s 30 minutes weekly with direct reports. Focus on blockers and growth.

360 Feedback Quarterly feedback from peers, reports, and managers.

Time Zone Strategy

Core Hours Define 4-hour overlap when everyone is available.

Follow the Sun Structure work so teams in different zones can hand off tasks.

Timezone Respect Never schedule meetings outside someone's working hours.

The secret to remote success isn't technology—it's intentional processes and clear communication.